Booking Terms Conditions
Booking Terms and Conditions for Villas at Tauro Luxury Villas
Definitions and Interpretations
In these terms and conditions, the following expressions have the following
meanings unless inconsistent with the context:
Commencement Date
Means 4pm on the first day of the period of hire as set out on the confirmation
invoice.
Departure Date
Means 10am on the last day of the period of hire as set out on the confirmation
invoice.
Owner(s)
Means the owner of the properties.
Property
Means the villa or apartment hired.
Writing
Includes email and other comparable means of communication.
You
Means all persons named on the booking form (including anyone who is added
or substituted at a later date).
Force Majeure
Means, in relation to either party, any circumstances beyond the reasonable
control of that party (including, without limitation, any strike, lock-out
or other form of industrial action
1.
Contract of Hire
1.1
Your contract is with the Villas at Lomas de Tauro.
1.2
When you make a booking you guarantee that you have the authority to accept
and do accept on behalf of your party the terms of these terms and conditions.
1.3
The person making the booking shall be the 'Lead Party'.
2.
Confirmation
2.1
Your booking is only confirmed on receipt of your deposit in accordance with
clause 3.1 of these terms and conditions. A contract (subject to these terms
and conditions) will exist upon us issuing our confirmation invoice in accordance
with clause 3.3.
3.
Deposit and Payments
3.1
Your booking must be accompanied by a deposit of 30% of the total hire charges
for the Property.
3.2
Payment of the deposit and the total hire charges for the Property may be
made by any major debit/credit card acceptable to us.
3.3
Once payment of the deposit has been received in cleared funds confirmation
of the booking will be sent by email to the Lead Party along with a statement
of the balance due and the date it is payable. Upon receipt of the confirmation
invoice the booking is treated as a fully confirmed booking. The Company will
send out a further notification when the balance is due.
3.4
The outstanding balance of the holiday as shown on the confirmation invoice
must be paid a clear 6 weeks prior to the Commencement Date.
3.5
If your booking is made 6 weeks or less before the hire Commencement Date
it must be accompanied by a payment of the full cost of Property hire charges.
3.6
If we do not receive the balance of the Property hire charges by the end of
the 6th week prior to the Commencement Date the booking will be deemed cancelled.
4.
Debit/Credit Card Charges
4.1
We shall not apply any card handling charges for rentals which are paid for
by debit/credit card.
5.
Cancellation by You
5.1
All cancellations of bookings must be made by email, by the Lead Party on
our confirmation invoice, to us at Villas Gran Canaria Ltd.
5.2
The following charges will apply from the date on which notification is received
by us to compensate us for our estimated losses and expenses.
5.2.1
If notice is received by the us:
5.2.1.1
prior to 10 clear weeks from the Commencement Date the amount paid by way
of a deposit pursuant to clause 3.1 will be forfeited.
5.2.2.1
If you cancel less than 10 clear weeks before the Commencement Date, the deposit
and the balance of the Property hire charges are to be paid.
(It is important for you to take out adequate insurance to protect you against
insurable reasons for cancellation.) Please see clause 13.
6.
Amendment charges
6.1
If you wish to change any of the arrangements we will do our utmost to make
these changes, but it may not always be possible. All requests for alterations
must be made by the Lead Party by email and sent to the us at Gran Canarian
Villas..
7.
Alterations & Cancellations by us
7.1
If the Property becomes unavailable or we have to make any changes to the
type of Property booked we will do our best to notify you of any changes as
soon as possible before the Commencement Date.
7.2
In the event of a Property becoming unavailable you will be offered:
7.2.1
alternative accommodation of the same standard; or
7.2.2
alternative accommodation of a lower standard, in which case a refund equal
to the difference in the price between the higher and lower standard properties
will be given;
7.3
If neither option detailed in 7.2.1 or 7.2.2 is accepted then a full refund
will be offered.
7.4
The Company's liability for any cancellations under the provisions of this
clause 7 shall be limited to the cost of the total Property hire charges.
8.
Debit/Credit Card Guarantee
8.1
We guarantee that the debit/credit card details supplied will only be used
for the following reasons:-
8.1.1
to pay the deposit, or the total Property hire charges (if the booking is
made within 6 weeks of the Commencement Date) for rental of the Property.
8.1.2
to settle an outstanding balance as set out in clause 3.4
8.1.3
to settle any cancellation fees as set out in clause 5
8.2
If any charges due under clause 8.1 above are not able to be recovered for
any reason using the debit/credit card details retained, then payment will
be requested from the Lead Party.
9.
The Price of Your Accommodation
9.1
Includes:
9.1.1
The Property of your choice for the period of hire for the persons stated
on the confirmation invoice. No other persons other than those stated on the
confirmation invoice may occupy the Property without prior written agreement
by us. The Company or its local representatives reserve the right to refuse
entry to the Property to the Lead Party and their party should this condition
be breached. The Company will refuse to allow a Property to be hired if the
proposed number of people to stay at the Property exceeds the maximum allowed
as stated in the Property description (children under two and using a cot
shall not be included for the purpose of this condition).
9.1.2
All local taxes, gas, water, service charges, swimming pool and garden maintenance
(where applicable).
9.1.3
All equipment, utensils and tea towels in the property. A full inventory of
the equipment and utensils will be taken prior to the Commencement Date and
on the Departure Date and any damage or losses to any of the equipment shall
be dealt with in accordance with clause 11. No items must be removed from
the Property during the period of hire and towels must not be taken to the
beach or swimming pool.
9.1.4
Lost keys will incur a charge of £35.
9.1.5
Cleaning of the property before you stay.
9.2
Does not include:
9.2.1
any insurance, please see clause 13;
9.2.2
any flights;
9.2.3
any transportation to and from the airport; and
9.2.4
Any additional cleaning of the property during your stay
9.2.5
Cots ,High Chairs, Buggies and Z-Beds
10.
Your Responsibilities
10.1
You are responsible for:
10.1.1
taking all reasonable care of the Property and its contents;
10.1.2
Ensuring that the Property is left in a respectable condition so as not to
require excessive cleaning on the Departure Date. The costs of any excessive
cleaning required shall be charged to.
10.1.3
ensuring that consideration is given to the occupants of neighbouring properties
and that no member of the party engages in any activity in the Property or
around the swimming pool which may cause offence to neighbours or pollution
to the water or damage to the structure or filtration equipment this includes
but is not limited to unacceptable anti-social behaviour;
10.1.4
ensuring that the barbecue, (where included at the Property), is cleaned and
that all household rubbish is placed in the communal dustbins located nearby;
and
10.1.5
ensuring that no person suffers anything to be done which would endanger the
policy of the Owner’s insurers in respect of the Property and its contents
which might make the same invalid.
10.2
If, in the opinion of ourselves, our representatives, you are, or appear to
be behaving in such a way to cause danger or distress we may terminate your
holiday arrangements forthwith and upon doing so we shall:
10.2.1
have no further liability to you and will not be responsible for any expenses
you incur or be liable to make any refund or any compensation; and
10.2.2
charge you any additional expenses we may incur as a result of your behaviour.
11.
Security Deposit / Damage to Property
11.1
Lost Keys will be charged at £35.
11.3
You will be responsible for making good any damage to the Property, or its
contents, which has occurred due to the negligence, wilful damage, or irresponsible
behaviour on the part of those occupying the Property, or their guests.
11.4
Any damage caused must be reported, without delay, to our local representative,
or directly to us at Villas Gran Canaria Ltd and the cost of the repair or
replacement must be agreed and paid for.
12.
Liability
13.
Insurance
13.1
The Property hire charges do not include any personal insurance cover of any
kind.
13.2
Insurance against cancellation should be taken out when placing a booking
with us.
14.
Information
14.1
All information supplied by us and our representatives is given in good faith
and is based upon information available at the time. All reasonable measures
have been taken to ensure the accuracy of any statement made, but neither
we nor and our representatives are liable for any variation however caused.
Our policy with Properties is one of properly planned maintenance and on-going
improvement. Consequently our descriptions are updated every year and we go
to great lengths to ensure accuracy. Each Property is assessed individually
according to size, position, quality, furnishings and a variety of other factors.
Consequently, the price relates to our assessment and, if there is an abnormal
price increase from one year to the next, then this is due to improvements
made.
15.
Data Protection Policy
15.1
In order to process your booking and to ensure that your travel arrangements
run smoothly and meet your requirements we need to use the information you
provide such as name, address, etc. We take full responsibility for ensuring
that proper security measures are in place to protect your information. We
must pass the information on to the relevant suppliers of your arrangements
such as Property Owners, etc. The information may also be provided to security
or credit checking companies, public authorities such as customs/immigration
if required by them, or as required by law.
16.
Complaints
16.1
Any complaints regarding the Property or its contents must be reported immediately
to either us, the Owner or our local representatives who will take all reasonable
steps to resolve the matter.
16.2
Should we or our representatives be unable to resolve the matter during the
period of hire then details of the complaint must be notified to us by email
within 14 days from the Departure Date.
17.
Passports
17.1
You are responsible for ensuring that you have the correct and up to date
documentation.
18.
Animals
18.1
Without exception we do not accept ANY pets at any of our properties at any
time (guide dogs excepted).
19.
Rights of Access
19.1
Representatives of the Company or their subcontractors have the right of access
to the Property at any time with due regard to the convenience of the hirer
for the purpose of inspection of the Property and to carry out any essential
repair or maintenance work. This may be done daily.
20.
Occupancy
20.1
The Property will be available for occupation from 16.00 hrs on the Commencement
Date and must be vacated by 10.00 hrs on the Departure Date.
21.
Law & Jurisdiction
21.1
This contract will be governed by English Law and is subject to the jurisdiction
of the English Courts at all times.
22.
Contacts
(00 34) 680 571 239 :: Gran Canaria :: Elaine
(00 34) 636 147 311 :: Gran Canaria :: Norman
(00 44) 01624 675081 :: Isle of Man :: Norman
Email: lomasdetauro@mcb.net